Our customer promise
We support our customers with technical advice and high availability of our services and products in regard to soldering.
We achieve this with our own specialists and our worldwide network of recognised specialists, in academia and business. We always advise our customers fairly, such that they have the best possible market possibilities. Only thus can we develop and retain long-term customers and supply connections.
We are present with our products and services on the Swiss, German and Austrian markets (D-A.CH). All our customers are important to us! Our goal is to provide each customer the optimum support for their success in the market.
With our customers we maintain a mutual relationship that is based on understanding, fairness and respect. In this way we want to grow and develop with our customers on a long term basis. Soldering technology always requires diverse solutions. We understand the needs of our customers, so that we can provide individual support and advice.
Our first goal is to give our customers the best possible market opportunities. In this regard we support them by:
- Competent advice (technology, financing, etc.)
- Individual training
- Reliable warehousing
- Hedged contracts
- and much more besides!
Our customers expect an expert position in both a technical and commercial regard. We accomplish all of our tasks in a quality-conscious manner, reliably and with a high degree of commitment. We value an independent way of working for all team members. We maintain a correct and responsible interaction with customers, superiors and work colleagues.
We look after our customers from all relevant industrial sectors directly with our field and office staff. We do this to suit the needs of the customer. We also support our customers even beyond our sales areas, for example if they produce or subcontract elsewhere.